EVALUATION OF CASE NUMBER 2

True, this was a relatively minor emergency, but the proper response to this minor emergency indicated that proper response would be made to a major emergency as well.

The OOD recognized and respected HM Pistol's responsibility as the Corpsman, and HM Pistol assumed his responsibility easily and efficiently. HM Pistol had confidence in his ability, but he also knew his limitations and when to ask for help.

Very likely, he had anticipated the many situations that could arise from having a number of people aboard who were not familiar with shipboard accommodations, and with this anticipation, he had also considered the appropriate responses. After all, isn' t that the purpose of shipboard drills-to anticipate possible situations and to train personnel to meet them? This anticipation is also a valuable part of self-training-to anticipate events that could happen and to be prepared to meet them.

Quite often, the contact point representative tends to remain aloof from the customer with the excuse that, "I know what needs to be done, and I'm doing it. The customer should be interested only in results-the mechanics are my business." This attitude may result in some unnecessary surprises for the customer. Since BMSN Boat and Mrs. Boat were understandably anxious about her condition, HM Pistol reassured them as soon as he possibly could. In addition, he did not restrict himself to his professional responsibility, but extended his interest to a personal problem occasioned by the accident.

HM Pistol's total performance was made outstanding by his extra steps.

CASE NUMBER 3

Leading petty officer (LPO) Brush leans back in his chair and surveys his smoothly functioning office. All the baskets are empty; all the work caught up. PO Door and SN Christmas are discussing their soon-to-be liberty with eager anticipation. LPO Brush returns to his paperback novel secure in the knowledge that it is going to be a peaceful afternoon. He becomes so engrossed that even a ringing telephone doesn't break his trance until the sixth ring. At that, he says, "One of you #$%& move off your #$%& and answer the #$%& phone."

PO Door picks up the phone. "Personnel office, PO Door speaking . . . Whatya say, Lee?. . ."

SN Christmas looks up at the arrival of a customer. "What can I do for you?"

"I would like to know if you can tell me the qualifications for Radioman School?"

"They don't need any more Radiomen."

"But, the division PO told me that they would before long, and I should start now trying to get in," he replies.

SN Christmas reluctantly gets up and starts for the file cabinet. "What's your name?"

"Boate, Jon T. I' m in the deck force now."

SN Christmas pulls his record and walks to the counts. "Your test scores are not high enough for RM school." He closes the record and starts back to the file cabinet.

"But, the PO said I could get the scores waived based on the needs of the Navy." SN Boate has learned quite a bit about the Radioman rating by completing the Navy's correspondence course for the rating and asking the radio gang a lot of questions-he doesn't want to miss his opportunity to become one of them.

"Everybody's a #$%& expert!"

SN Boate stammers, "He said you waived the scores for. . ."

"Put in a chit! It's no skin off my nose. It won't be approved." He replaces the record in the file and returns to his desk.

"Why?"

"#$%&, we can only waive 10 points, which won't do you any good."

LPO Brush, finally disturbed by the rising voices, looks up from his book and glares at SN Boate, 'We don't tell you how to chip the #$%& deck don't try to tell us how to do our #$%& job! You heard what Christmas said. Now quit bothering him; he's got work to do." SN Boate turns and walks away.

LPO Brush shakes his head as he says, "These guys today; no respect at all." He returns to his book, and Door and Christmas resume their discussion of their anticipated liberty.

A few minutes later, PO Seaman enters the personnel office. He has finally received his long awaited orders for shore duty. He has only been transferred twice-to school and then to the ship. Since then he has become a husband and father. Both PO Seaman and his wife are looking forward to the tour of shore duty, but both has several unanswered questions about transferring with dependents. So, PO Seaman enters the personnel office and says, "Hey, Door, you got my orders typed up yet?"

PO Door comes over to the counter. "Not yet. What's your hurry? You won't be leaving for another month."

"What will my detachment date be?"

"I haven't figured it out yet. It depends on how much leave you take and how much travel time is allowed."

LPO Brush looks up from his book, "Door, haven't you typed his orders? You've had them for 2 weeks."

"We've been busy. I'll get it now, Brush. How much travel time and leave does he get?"

"Look it up! I thought your work was all caught up."

"I'll be caught up by the time they sound liberty call."

LPO Brush snorts, "You will be caught up before your liberty starts. PO Seaman, can you come back in about an hour? That should give these geniuses enough time."

"I guess so. Say, I am going to have some furniture to ship. Do you take care of that'?"

"Naw. Check with Supply. They should have some answers for you." As PO Seaman leaves the office, LPO Brush goes back to his desk, muttering, "If you want anything done right, you can expect to do it yourself."