EVALUATION OF CASE NUMBER 3

Other than the somewhat careless approach to preparing PO Seaman's orders, there is not much basis for marking these items. However, LPO Brush would probably give the office a high rating. After all, he thought his office was functioning smoothly.

Excessive use of profanity is generally considered a vocabulary weakness. The use of profanity by Brush and Christmas did not improve communications; as in most cases, it impaired it. They might have felt that the use of profanity strengthened or emphasized the thoughts or ideas they were expressing, or profanity may have become a speech habit that they used without being aware of it.

PO Door was shirking his responsibility for carrying out his assignments, and LPO Brush was lax in carrying out his supervisory responsibility of following up on the work assignments he had made.

As contact point representatives, they have very little in their favor on this item. SN Boate would rate them very low, and PO Seaman probably would say that they are pretty good at making excuses. They strike out again. They demonstrated neither equality nor fairness in dealing with customers.

The information given to SN Boate may have been correct, but they made no effort to convince him. They only intimidated him into accepting it. PO Seaman will need quite a bit of information before he completes his first transfer with dependents and personal effects, but no doubt he will seek it elsewhere.

An interesting conversation during a personal call is not sufficient reason to delay answering the phone until after the sixth ring. PO Seaman had made at least two trips to the personnel office and would have to make a third to find out what his detachment date would be.

Their only interest in SN Boate was ridding themselves of him and his problem. Both displayed a lack of interest and concern for his desire to choose a rating. PO Door did not consider it necessary to prepare PO Seaman's orders immediately-he felt he had plenty of time. He failed to recognize that the Navy member had responsibilities outside of the Navy. Advance planning is required when a service member has dependents to be relocated-dates are all-important to this planning.

The extra step in this case would have been to fully explain what was standing in SN Boate's way of becoming a Radioman. In addition, they could have informed him that retesting was possible under certain conditions and that he might strike for the rating without a school. However, they should have informed him of the handicap that he would face if he didn't receive the advance technical training. In PO Seaman's situation, they should have been able to volunteer information that would make his planning easier.

CASE NUMBER 4

As SN Frost enters the personnel office, PN Doe looks up from her work and asks, "May I help you'?"

"I hope so. All my friends are PO3, and I can't even take the test."

"Why?'

"That's what I want you to tell me. I think it's just because my division officer doesn't like me. Can you do anything?"

PN Doe may be able to do a lot of things, but, at this

point, helping SN Frost is not one of them. She still doesn't know what SN Frost's specific problem is.

PN Doe says, "Just a minute. Let me get your record." Getting the record from the file, she begins turning the pages. Recommended? No. Performance evaluation? Good. Training completed? Yes. Personnel advancement requirements completed? Now she knows the problem. SN Frost has not completed his PARs for advancement. "The only thing holding you back is the completion of your PARs. Have you asked your division officer about that?"

"Yeah. He said something about it the other day, but I told him I'd already completed it before I transferred here. He acted like he didn't believe me."

PN Doe picks up the phone and locates SN Frost's division officer. "Mr. Brush, this is PN Doe in the personnel office. I am checking SN Frost's record. Do you have his personnel advancement requirements?" She listens for awhile, thanks Mr. Brush, and hangs up.

"Mr. Brush said that your last command didn't send your PARs, and he had made up a new one. The command never entered the completion on your page 4 either, I will write to your previous command for the record. We can hope that it hasn't been lost and that we will receive it before the cutoff date for this exam. In the meantime, I suggest that you talk to Mr. Brush. Tell him the situation, and start completing the PARs for PO3-just in case. There is still time for you to be recommended so that you will be able to take the examination."