APPENDIX I

References USED TO DEVELOP THE TRAMAN

Human Behavior, NAVEDTRA 10058-C1, Naval Education and Training Program Management Support Activity, Pensacola, Fla., 1989

Robert W. Grenier, Customer Satisfaction Through Total Quality Assurance, Hitchcock Publishing Co., Wheaton, Ill., 1989.

Southern Bell Telephone Company, Your Guide to More Effective Telephone Techniques, Southern Bell Telephone Company, Pensacola, Fla., 1992.

Southern Bell Telephone Company, Your Telephone Personality, Southern Bell Telephone Company, Pensacola, Fla., 1992.

Team Approach Manual, Naval Medical Command, Washington, D.C., 1989.