TB 9-4120-389-24
APPENDIX A
TERMS
1. Abuse. The improper use, repair, or handling of
10. Serviceable. The condition of an item which may be
warranted items such that the warranty may become
new or used that meets all the requirements and
void.
performs the functions for which it was originally
intended.
2. Acceptance Date. The date an item of equipment
11. WARCO. Warranty Control Offices established at
is accepted into the Army's inventory by the execution of
the acceptance block and signing of a DD Form 250 or
the intermediate General Support/Director of Industrial
approved acceptance document, by an authorized
Operations Level or equivalent who serve as the
representative of the government.
intermediary between the troops owning the equipment
and the local dealer, contractor, or manufacturer. All
warranty claim actions will be processed through the
3. Alterations/Modifications.
Any alteration after
WARCO.
production such as retrofit, conversion, remanufacture,
design change, engineering change and the like.
12. Warranty. A promise or statement of fact from a
seller to a purchaser on the nature, usefulness, or
4. Defect.
Any condition or characteristic in any
condition of the supplies or performance of services to
supplies or services furnished by the contractor under
be furnished. The main purposes of a warranty in a
the contract that is not in compliance with the
government contract are to outline the rights and
requirements of the contract.
obligations of the contractor and the government for
defective items and services. It also serves to foster
5. Failed Item. A part, component, or end item that
quality performance by the contractor but is not a
fails to perform its intended use.
substitute for an adequate quality assurance program.
6. False Return Rate. The return of suspected
13. Warranty Claim. Action started by the equipment
defective warranty items to the manufacturer that are
user for authorized warranty repair, replacement, or
eventually determined to be serviceable.
reimbursement made from the local dealer or
manufacturer.
7. Reimbursement. A written provision in a warranty
contract whereby the user may make the necessary
14. Warranty Period. Time during which the warranty
repairs with or without prior approval of the contractor
is in effect. Normally measured as the maximum
and the Government will be reimbursed for the repair
number of years, months, days, miles, or hours used.
parts and/or labor costs.
15. Warranty Start Date. The date the warranty is put
8. Repair. To restore an item to serviceable condition
into effect.
without affecting the warranty.
9.Repairable. An item that may be reconditioned or
economically repaired for reuse when it becomes
unserviceable.
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