TB 9-4120-389-24
warranty claim actions shall be processed through the
can be returned to an operational readiness mode.
Warranty claims from using field units shall be forwarded
to the TROSCOM Customer Feedback Center AMSTR-
d. Army Oil Analysis. Not applicable.
MOF, which will initiate Warranty Claim Actions (WCAs)
for warranted items, and Quality Deficiency Report(s)
e. Alterations / Modifications. Alterations and/or
(QDRs) for a systematic failure in accordance with DA
modifications shall not be made unless expressly
PAM 738-750. Upon receipt of these forms, TROSCOM
authorized
or directed by: U.S. ARMY TROOP
will initiate and forward an MDR to the Contractor.
SUPPORT COMMAND, 4300 GOOD-FELLOW BLVD.,
ATTN: AMSTR-ME, ST. LOUIS, MO 63120-1798.
a. Identification of Failed Item. All failed warranty
AUTOVON 693-9385, CMCL (314) 263-9444.
items shall be tagged/identified to prevent improper
repair or use. All failed items shall be tagged using DA
6. DESIGN/PERFORMANCE SPECIFICATIONS. Not
Form 2402, Exchange Tag, and DA Form 2407,
applicable.
Maintenance Request, will be completed in accordance
with DA Pam 738-750.
7. NULLIFICATIONS TO WARRANTY. This warranty
b. Disposition. In the event of a failed warranty
does not apply to equipment performance deficiencies
attributable to:
item, all procedures for handling, repair, and evacuation
of the failed item shall be as determined by the
a. Installation, utilization or operation not in
applicable WARCO.
accordance with the operating instructions and technical
data provided with the unit.
c. False Returns. If items are returned to the
Contractor that are found to be serviceable, nullified in
b. Operation, repair or alteration by individuals not
accordance with paragraph 3.1, or it is determined that
trained in proper operation or maintenance of the unit.
the failure was not subject to the guarantee set forth,
then the contract price will be equitably adjusted.
c. Repairs with, or an addition of, items not
/supplied by or approved by Applied Companies.
d. Reimbursement for Army Repair. Refer to
d. Failure to perform operation and maintenance in
for Army repair.
accordance with Technical Manual TM 9-4120-389-14
and the Maintenance Allocation Chart included in that
e. Claims / Denials / Disputes. In the event the
manual.
Contractor denies or disputes a warranty claim, the claim
shall be referred to the WARCO who initiated the
e. Any abuse or misuse of the equipment.
warranty claim for final disposition.
e. Damage caused by combat conditions.
f. Reporting. Reporting or recording action on a
failed item shall be as specified in DA PAM 738-750.
8. ABUSE DETERMINATION.
Abuse
of
the
equipment defined within this bulletin shall be defined as
10. STORAGE/SHIPMENT/HANDLING. Storage and
any improper use, repair, or handling of the warranted
handling of the equipment or its components shall be as
items.
prescribed in applicable Technical Manual TM 9-4120-
389-14. Instructions for shipment of components will be
9. CLAIMS PROCEDURES.
DA Forms 2402
provided by the TROSCOM Warranty Control Officer.
(Exchange Tag) and 2407 (Maintenance Request) shall
No shipment shall be made without direct authority from
be used by the field in reporting warranty claim actions.
the WARCO.
The purpose of these forms is for the seller to repair or
replace any defective part so the equipment
3