TB 9-2520-272-15
(3) Notify the owning units of all
claim actions are processed on DA Form
warranty claim acknowledgments/close-outs,
5504 and DA Form 5504-1. For those units
information and/or instructions received
not operating under SAMS, use DA Form
from TACOM or the contractor.
2407 and DA Form 2407-1. It is very
important to fill in the blocks on the forms as
(4) Act as a liaison between local
accurately as possible.
dealers and the Army.
b. The contractor shall be notified in
e. Alterations/Modifications.
writing, utilizing DA Form 2407 or DA
Alterations/modifications shall not be
Form 5504 by the local Warranty Control
applied unless authorized by TACOM.
Office/Officer (WARCO) following the
discovery of a defect in supplies which
f. Army Oil Analysis Program (AOAP)
requires contractor repair and/or replacement
The manufacturer' lubrication and
s
parts. This shall constitute formal
service intervals must be followed. Only
notification of a warranty claim and initiate
after the warranty has expired will AOAP
the time period for contractor responsibilities
apply to this equipment, unless oil sample
and action under the warranty. This
results indicate the oil and filter of an
notification shall include, but not be limited
assembly should be changed PRIOR to the
to furnishing of the equipment serial number,
manufacturer' service interval. Sampling
s
operating hours, part number or NSN of the
intervals for AOAP are published in TB 43-
defective part and circumstances surrounding
0210.
the defect(s). At this time the contractor will
be further informed whether the owning unit
6. Transmission Serial and Model
has elected to (1) to correct the defect
Number:
themselves or: (2) to direct the contractor to
correct the defect. Upon completion of
The Transmission model and serial
contractor repair the contractor shall forward
number are stamped on the vehicle data
completed warranty claims (information
plate.
only) to TACOM. Additionally, the local
WARCO will forward claims to TACOM
7. Claim Procedures
using DA Form 2407 or DA Form 5504 for
warrantable repairs parts accomplished by
The procedures for reporting
the owning unit which requires contractor
a.
warranty claims are found in DA PAM 738-
reimbursement to the Government.
750 and this TB. Responsibilities of the
MACOM are found in AR 700-139 (The
Army Warranty Program, Concepts and
Polices). For all levels of maintenance
operating under the Standard Army
Maintenance System (SAMS), warranty
6