TB 9-2320-312-14
DEPARTMENT OF THE ARMY TECHNICAL BULLETIN
WARRANTY PROGRAM
FOR
M878A2
TRUCK, TRACTOR, YARD, 4X2,
15 September 2003
REPORTING ERRORS AND RECOMMENDING IMPROVEMENTS
You can help improve this bulletin. If you find any mistakes or if you know of a way to improve the
procedures please let us know. Submit your DA Form 2028 (Recommended Changes to Publications
and Blank Forms), through the Internet on the Army Electronic Product Support (AEPS) website. The
Internet address is http://aeps.ria.army.mil. If you need a password, scroll down and click on
"ACCESS REQUEST FORM". The DA Form 2028 is located in the ONLINE FORMS PROCESSING
section of the AEPS. Fill out the form and click on SUBMIT. Using this form on the AEPS will enable
us to respond quicker to your comments and better manage the DA Form 2028 program. You may
b. Acceptance. The execution of the
also mail, fax or e-mail your letter, DA Form 2028 direct to AMSTA-LC-CI/TECH PUBS, TACOM-RI, 1
acceptance block and signing of the DD Form
Rock Island Arsenal, Rock Island, IL 61299-7630.
The e-mail address is TACOM-TECH-
250 by an authorized government
PUBS@ria,army.mil. The fax number is DSN 793-0726 or Commercial (309) 782-0726.
representative.
c. Acceptance Data. The date an item of
1. General. This bulletin provides
equipment is accepted into the Army's inventory
implementation instructions for the warranty on
by the execution of the acceptance block and
the M878A2 Yard Tractor. It contains
signing of the DD Form 250 or approved
instructions for obtaining services and/or parts
acceptance document by an authorized
covered under warranty. This bulletin also
representative of the Government.
describes methods of processing warranty
claims. For additional warranty information on
d. Contractor. The supplier of equipment
the M878A2, contact your local Warranty Control
who enters into an agreement directly with the
Office/Officer (WARCO) or TACOM Logistics
Government to furnish supplies and services.
Assistance Representative (LAR). If your
WARCO or TACOM LAR is not available or if
e. Correction. The elimination of a defect.
additional information is required, contact the
TACOM Quality Assurance Office. The number
f. Defect. Any condition or characteristic in
to call is DSN 786-5932, COMMERCIAL (586)
any supplies furnished by the contractor that
574-5932. The caller should be prepared to
does not function or threatens not to function as
provide (1) name, (2) DSN and commercial
intended.
telephone numbers, (3) complete Unit Identifier
Code (UIC), (4) identification of the vehicle to
g. Failure. A part, component, or end item
include engine serial number(s), (5) a brief
that fails to perform its intended use.
description of the problem, and (6) the contract
h. Manufacturer's Recall.
(1) Safety Recall. An item is recalled to
repair or replace a defective part(s) or assembly
2. Explanation of Terms.
that may affect safety.
a. Abuse. The improper use, maintenance,
(2) Service Recall. An item is recalled to
repair or replace a defective part(s) or assembly
repair or handling of warranted items that cause
that does not affect the safe use of this item.
the warranty of those items to void (for example,
not following service intervals, using the vehicle
for other than what is intended).
i. Owning Unit. The Army unit authorized to
operate, maintain, and use the equipment.