TB 9-2300-426-15
(b) Review, process and submit valid warranty
12. Claim Procedures.
claims to the local WARCO if the DA Form 2407
a. The procedures for reporting warranty claims
and DA Form 2407-1 are complete and correctly
are found in DA PAM 738-750 The Army
filled out.
Maintenance Management System (TAMMS) and
this Technical Bulletin. Responsibilities of the Major
(c) Reject invalid warranty claims or request
Army Command (MACOM) are found in AR 700-139
additional information for incomplete and
Army Warranty Program, Concepts and Policies.
incorrect claims.
Units should use DA Form 2407 and DA Form 2407-
1 for making warranty claims. It is very important
(d) Coordinate with the owning unit and decide
to fill in the blocks on the forms as accurately as
which option for repair is desired to correct the
possible.
warrantable defect/failure.
b. The Contractor shall be notified in writing via
(e) Depending upon which repair option was
the website (www.tvsonlinesupport.com), or
selected (Government or contract repair),
electronic mail (tvswarranty@ssss.com) utilizing DA
provide labor/parts required to accomplish the
Form 2407 by the local WARCO following the
warrantable repairs.
discovery of a defect in supplies which requires
Contractor/vendor repair and/or replacement parts.
(f) Tag and retain (in accordance with DA PAM
This shall constitute formal notification of a
738-750 The Army Maintenance Management
warranty claim. The notification shall include, but
System (TAMMS) and this Technical Bulletin) all
not be limited to furnishing the equipment serial
parts, pieces or parts and/or assemblies
number, operating hours, part number or NSN of
removed as a result of warrantable
the defective part and circumstances surrounding
defect/failure and/or correction.
the defect(s). Upon completion of
Contractor/vendor repair, forward completed
d. Local WARCO will:
warranty claims (Information Only) to TACOM.
(a) Verify, administer, and process warranty
c. Identification of Failed Items. Failed
claims to the TACOM WARCO (in accordance
warranty items shall be tagged/identified to prevent
with DA PAM 738-750 The Army Maintenance
improper repair or use. Documents that describe
Management System (TAMMS) and this
the use of DA Form 2402 Exchange Tag and DA
Technical Bulletin).
Form 2407 Maintenance Request shall be
referenced. Items requiring special handling,
(b) Act as a liaison with the owning unit, the
storage or shipment during the processing of claims
Contractor, supporting repair facility, and
shall be identified.
TACOM.
d. Disposition. The repair activity shall return
(c) Notify the owning units of all warranty claim
defective supplies to the Contractor's representative
acknowledgments/closeouts, information and/or
or ship them back at their expense using the
instructions received from TACOM or the
replacement part carton/container.
Contractor.
e. Invalid Warranty Claims. When supplies are
(d) Act as a liaison between local dealers and
inspected by the Contractor/vendor and found to be
the Army.
non-warrantable, or the supplies are found to be
serviceable, the repair activity submitting the claim
e. Alterations/Modifications. Alterations/
will be required to make reimbursement for
modifications shall not be applied unless authorized
Contractor/vendor services. Additionally, regarding
by TACOM.
Contractor/ vendor repair, the local WARCO must
stipulate at the time of request for services that
f. Lubrication and Service. The manufacturer's
either non-warranty work be stopped at the time it
lubrication and service intervals must be followed at
is determined non-warrantable or be prepared to
all times.
pay for completion of such work. In either case, the
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