TB 5-2410-237-14
(i) The supporting repair facility will tag any parts,
after the warranty claim was submitted to TACOM, the
pieces of parts, or assemblies removed as a result of the
local WARCO will contact the TACOM WARCO. The
defect/failure and/or subsequent repair/replacement. All
TACOM WARCO will inform the WARCO of the status of
items will be tagged with a DA Form 2402 (IAW DA PAM
the claim or provide an acknowledgement letter. For
738-750) and marked "Warranty Exhibit". These items
OCONUS allow 25 days for receipt of acknowledgement
will be retained for a period of 30 days from receipt of
letter.
the warranty claim acknowledgement letter or until
disposition instructions are received (whichever occurs
(g) The contractor has the option to make the
first).
repairs in the field or return the end item,
parts/assemblies to the contractors plant, branch or local
dealer for the repair. In this regard the contractor is
(j) After part s/assemblies are received and repairs
have been accomplished, the supporting repair facility
required to notify the equipment owning unit or
will submit DA Form 2407 (copy #5) or DA Form 5504
supporting repair facility, and TACOM, within 5 (five)
days from the contractors receipt of the claim (DA Form
(copy #4) for labor cost to the local WARCO.
2407 or DA Form 5504) with the following information:
Which contractor option for repair they have chosen, the
(k) The local WARCO will verify, administer and
name and location of the repair facility, the time frame in
process the claim to the TACOM WARCO who in turn
which the repairs will be accomplished and what dealers
will review and submit the claim to the contractor.
or individuals will perform the work.
(I) TACOM will negotiate all claims and/or disputes
(h) The contractor is required to provide the above
of claims for reimbursement.
information within 5 (five) days, and accomplish the
repairs within 10 days from their receipt of the warranty
OPTION 3. Claim Procedures. (Contractor labor and
claim.
DOD supply system parts/assemblies).
(i) If
the information required in
paragraph 9.C.
Option 3(g) above is not provided within 5 (five) days
9.c (1) through (5), then follow the procedures outlined
and the required repairs are not accomplished within 10
below.
days after the receipt of the warranty claim
acknowledgement letter, the owning unit (through
(b) The supporting repair facility will insure that all
applicable channels) or supporting repair facility will
DOD supply system parts, required to make the repairs
contact their local WARCO. The local WARCO will
or replacement, are readily available for the contractor
contact TACOM, who in turn will contact the contractor
prior to submitting the claim for labor.
to obtain the required information and/or repairs.
(c) The supporting repair facility will submit the
(j) The supporting repair facility will insure that all
claim (DA Form 2407 or DA Form 5504) for contractor
parts, pieces of parts, or assemblies removed from the
labor to the local WARCO listed in DA PAM 738-750,
vehicle as a result of the defect/failure and/or
appendix J.
subsequent repair/replacement are tagged with a DA
Form 2402 (IAW DA PAM 738-750) and marked
"Warranty Exhibit". These items will be retained for a
(d) The local WARCO will verify, administer and
period of 30 days from receipt of the acknowledgement
process the claim to the TACOM WARCO address
letter or until disposition instructions are received
shown in DA PAM 738-750, appendix H.
(whichever occurs first). The contractor may inspect and
provide disposition instructions for these items during
(e) TACOM will verify, review, process and submit
their repair; if not they should be retained as mentioned
the claim to the contractor if the claim is valid and
above.
complete. After the claim is submitted to the contractor,
TACOM will send a warranty claim acknowledgement
(k) After the repairs have been accomplished the
letter to the local WARCO. If the claim is not complete
supporting repair facility will submit DA Form 2407 (copy
TACOM will request additional information, or if not valid
#5) or DA Form 5504 (copy #4) for parts cost, to the
the claim will be rejected and sent back to the local
local WARCO.
WARCO.
(I) The local WARCO will verify, administer and
(f) The
local
WARCO
will
receive
the
process the claim to the TACOM WARCO. TACOM will
acknowledgement letter and will notify the supporting
review and submit the claim to the contractor for
repair facility and equipment owning unit.
If the
reimbursement.
acknowledgement letter is not received within 15 days
7