TB 10-4930-250-23
d. Local Warranty Control Office (WARCO) will:
c. At this time, the contractor will be informed
whether the owning unit has elected:
(1) Verify, administer, and process warranty
claims (IAW DA PAM 738-750).
(1) to correct the defect themselves or;
(2) Act as a liaison between owning unit, the
(2) to direct the contractor to correct the
manufacturer, supporting repair facility, and TACOM.
defect. Upon completion of contractor repair, forward
completed warranty claims information to TACOM. The
(3) Notify the owning units of all warranty
local WARCO will forward claims to TACOM using DA
claim/acknowledgments/closeouts, information, and/or
form 2407 for any warrantable repairs (parts and
instructions received from TACOM or the contractor.
labor) accomplished by the owning unit which requires
(4) Act as a liaison between local dealers and
contractor reimbursement to the government.
the Army.
d. The contractor shall reimburse the government
e. Warranty Data Plate. All vehicles will have a
for the cost of labor and/or replacement parts involved in
warranty data plate. The data plate be mounted in clear
the government correction of the defect. The cost of
view of the operator. When the vehicle is received, the
labor involved shall be computed at the rate of .00
owning unit should locate the warranty data plate and
per hour multiplied by the number of labor hours in such
check the warranty start date with the date shown on the
services appearing in the contractor's flat rate time
DD 250 Form or DD Form 1149. If dates differ, disavow
schedule manual or the government MAC, which ever is
the data plate. The Date on DD Form 250 or 1149 is
less money. The cost of replacement parts obtained thru
date to use as the warranty start date.
the government supply channels will be determined by
the contractor's current commercial dealer net price or
f. Alterations/Modifications. Alterations/ modifications
the AMDF price, whichever is less. The PM may direct
shall not be applied unless authorized by TACOM.
the contractor to provide the replacement parts that
prove to be defective within the warranty period, without
6. Claim Procedures.
cost to the government, directly to their location. The
contractor shall furnish replacement parts within 10
a. The procedures for reporting warranty claims are
workdays after receipt of written claim notification.
found in DA PAM 738-750 and this bulletin.
Warranty claims for reimbursement, where repair labor
Responsibilities of the MACOM are found in AR 700-139
costs and replacement parts costs combined do not
(The Army Warranty Program, Concepts and Policies).
exceed 0.00 for any one failure will not be submitted
For all levels of maintenance operating under the
to TACOM.
Standard Army Maintenance System (SAMS), Warranty
Claim Actions are processed on DA Form 2407 and DA
e. Identification of failed items. Failed warranty
Form 2407-1. It is very important to fill in the blocks on
items shall be tagged/identified to prevent improper
the forms as accurately as possible.
repair or use. Documents that describe the use of DA
Form 2402 Exchange Tag and DA Form 2407
The contractor shall be notified in writing, utilizing DA
Maintenance Request shall be referenced.
Items
Form 2407 by the local WARCO following the discovery
requiring special handling, storage or shipment during
of a defect in supplies which requires contractor repair
the processing of claims shall be identified.
and/or replacement parts. This shall constitute formal
notification of a warranty claim and initiate the time
f. Disposition.
The repair activity shall retain
period for contractor responsibilities and action under the
defective supplies
for thirty (30) days following
warranty. This notification shall include, but not be
limited to furnishing of the equipment serial number,
operating hours, part number or NSN of the defective
part and circumstances surrounding the defect(s).
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