TB 10-3930-659-14
e. Reimbursement. A written provision in this war-
d. In order for defects to be covered under warranty,
ranty in which the Government is reimbursed for using/
they must be reported to John Deere's local dealers be-
fore owning units or repair facilities attempt repair, Fail-
support unit labor. No monies are directly reimbursed to
the using/support units.
ure to do so may void the warranty and the contractor
will not honor reimbursement claims unless they author-
f. Repair. A maintenance action required to restore
ize repair,
an item to serviceable condition without affecting the
warranty.
4. Items Not Covered by the Warranty. If a defect is
caused by or falls within any of the following categories,
g. Supplies. The end item and all assemblies/parts
it is not warrantable and a claim action should not be in-
furnished by the contractor.
itiated:
h. Supporting Repair Facility. The repair activity
a. Abuse, misuse or negligence
authorized to accomplish warrantable repairs.
b. A c c i d e n t s
i. TACOM. U.S. Army Tank-Automotive Command.
c. Improper operation
TACOM is the Major Subordinate Command that man-
ages the 10,000 LB. Forklift, Adverse Terrain.
d. Improper storage
e. Improper transport
j. WARCO. Warranty Control Office/Officer which
serves as the intermediary between the troops owning
f. Improper or insufficient maintenance service
the equipment and TACOM. All warranty claim actions
g. Improper alterations or repairs
will be processed through the WARCO.
h. Defect discovered or occuring after warranty ex-
k. Warranty. A written agreement between the Gov-
piration (12 months of operation from warranty start
ernment which outlines the rights and obligations of both
parties for defective supplies.
5. Contractor Responsibilities.
l. Warranty Claim. Action started by the Govern-
a. If the owning unit determines that a defect exists in
ment for authorized warranty repair or reimbursement.
any of the supplies accepted by the Government, the
This action begins by submitting a DA Form 2407, DA
owning unit shall notify the contractor of the defect, in
Form 2407-1, DA Form 5504, or DA Form 5504-1.
writing, within 30 days after discovery of the defect.
m. Warranty Expiration Date. The date the war-
Upon notification of the existence of a defect, or if the
ranty is no longer valid. This date will be 12 months of
contractor discovers a defect in accepted supplies, the
operation from the warranty start date.
contractor shall submit to the owning unit, in writing
n. Warranty Period. Time during which the warranty
within 30 days, a recommendation for corrective ac-
is in effect.
tions, together with supporting information in sufficient
detail for the owning unit to determine what corrective
o. Warranty Start Date. The acceptance date of the
action, if any, shall be undertaken.
warranted item by the Government (DD Form 250,
b. The contractor shall promptly comply with any
Block 21).
warranty claim action(s) to correct or partially correct a
3. Coverage-Specific.
defect, at no cost to the Government.
a. This bulletin applies to
the Forklift, Adverse Ter-
6. Government Responsibilities. The Major Subordi-
rain, 10,000 LB. Capacity, Diesel Engine Driven, MHE
nate Command for the Forklift is the U.S. Army Tank-
A u t o m o t i v e Command (TACOM), Warren, Ml
tured by John Deere Dubuque Works, P.O. Box 538,
48397-5000. TACOM is responsible for managing and
Dubuque,
Iowa
52004-0538,
under
contract
implementing the warranty. Warranty claims will be re-
F09603-89-C-1091.
ported to:
b. Questions concerning warranty service may be
Commander
obtained by calling the contractor at: (309) 765 -3074.
U.S Army Tank-Automotive Command
c. The contractor's warranty shall apply to only those
ATTN: AMSTA-MM
defects in supplies discovered by either the Govern-
Warren, Ml 48397-5000
ment or the contractor within 365 days (one year) after
Telephone: (AUTOVON) AV 786-7537
Commercial (313) 574-7537
acceptance.
2