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Page Title: MAINTAINING A COMPLETE LOCAL REFERRAL DIRECTORY
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Symptoms of burnout
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Religious Program Specialist 3 - Pastoral training manuals for Navy Chaplains
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UNDERSTANDING SPECIAL PROBLEMS

these symptoms, the better off you and your co-workers will be. All RPs and chaplains need to be able to recognize the early symptoms of burnout, not only in themselves, but also in their co-workers, and in people with whom they come in contact. Why? Because it is important that feelings  be  acknowledged  and  that  you  support  those around you. If you suspect that you, a co-worker, or a client  may  be  experiencing  burnout,  take  (or recommend)  the  following  steps: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Decide  what  is  causing  the  problem.  Look toward,  not  away,  from  problems  and  feelings. Once you identify the cause, it will be easier to work out a solution. Learn  to  accept  what  cannot  be  changed. Everyone has some control over themselves. No person has control over everything. Accept  the  fact  that  occasionally  everyone makes mistakes and that no person is right all the time.  A  mistake  does  not  reduce  a  person’s value. Share   your   concerns   with   someone   else— someone you love, trust, or respect. Get  enough  exercise. Avoid  self-medication.  Alcohol  or  pills  will  not help you to cope. Avoid self-pity by doing something for someone else. Avoid  loneliness. Try  a  temporary  diversion. Create a plan of action for solving problems by taking  active  management  steps. Assess your priorities. Have  a  physical  checkup  to  eliminate  the possibility  of  physical  illness. Get the support of your family and friends. Learn  to  love  and  appreciate  yourself  for  your unique contributions and abilities. Remember, you are capable of doing all these things to  control  burnout.  Remember  also  to  help  your co-workers  and  clients  take  similar  steps  when  burnout threatens. SCREENING CLIENTS One of your basic responsibilities will be to screen the persons who request appointments. To do this, you will need to obtain some basic background information concerning each client. The information you will obtain will  vary  according  to  the  needs  of  the  individual chaplain. At a minimum, you will need to obtain the following information: The full name of the visitor The rank, rate, or dependency status of the visitor The activity to which the visitor or the visitor’s sponsor  is  assigned A complete work address The correct telephone numbers A careful exploration of the purpose of the visit, such as personal, military, financial, spiritual, or general assistance Even  when  you  obtain  the  minimum  information, always   be   aware   of   your   responsibilities   for confidentiality and for treating each client with dignity. MAINTAINING  A  COMPLETE  LOCAL REFERRAL  DIRECTORY The purpose of an information and referral directory is to link people in need to the available local sources that can provide the services they require. A directory can be an invaluable tool to Navy chaplains in their efforts to assist Navy and Marine Corps personnel and their families in meeting and overcoming the problems that they may encounter during periods of stress, illness, crisis,  and  other  emergencies. One  of  your  main  responsibilities  will  be  to  assist the chaplain by compiling, maintaining, and providing up-to-date  information  for  this  directory.  The  contents of  the  directory  should  include  applicable  Navy,  Marine Corps,   and   civilian   programs,   facilities,   and organizations  that  can  provide  services  for  your  clients. The effectiveness of the directory will largely depend upon  your  efforts  to  compile  and  maintain  it.  In  most geographic areas, you should be able to find out about the local agencies and facilities that can provide services to  Navy  and  Marine  Corps  members  and  their  families. When creating a directory, be certain to contact the Navy  and  Marine  Corps  family  service  centers.  These 2-5

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