Assignment   4 Patient Care (continued) : Clinical Laboratory Textbook Assignment: Pages 5-3 through 6-4 -------------------------------------------------------------------------------- To  answer  questions  4-1  through  4-3, select from column B the statement that most accurately describes the term in column  A. A. Terms 4-1. 4-2. 4-3. 4-4. 4-5. 4-6. Interpersonal relations Culture Race Communication B.  Descriptive Statement 1. Learned and shared  behavior patterns  and standards 2. How one responds to and regards others 3.  Inherited characteriatics barriers  inhibit the  flow  of  information  or promote misunderstanding and may consist of all the following EXCEPT 1. decreased auditory acuity 2. political   affiliation 3. age 4. education The most common cause of ineffective  communication  and  the most  difficult  obstacle  to identify is the ______ barrier. 1. physiological 2. physical 3. psychosocial 4. spiritual  or  religious In  the  communication  process, listening  is  a  critical  skill  and can  be  improved  by  developing  all of  the  following  attitudes  and behaviors  EXCEPT 1. minimizing   distractions 2. anticipating what the patient will say 3. wanting  to  listen 4. concentrating To  answer  questions  4-7  through  4-10, select from column B the term that most aptly applies to the event in column  A. A. Events B.    Terms 4-7. 4-8. 4-9. 4-10. 4-11. 4-12. Developing  a 1.    Contact patient’s point history  of  a communication complaint 2.  Therapeutic Explaining  the communication necessities  and methods  of  personal hygiene to the parent of a young patient Providing   self-care instructions  to  a patient  released  to convalescent  leave Directing  the  patient to the pharmacy to fill  a  prescription The  purposes  of  therapeutic communication  includes  all  of the  following  EXCEPT 1. assessing  behavior  and modifying  if  appropriate 2. educating  a  patient regarding  health  and  health care 3. providing information on how to get to the appropriate clinic  for  treatment 4. obtaining  information  to determine  a  patient’s illness The medical treatment for an inpatient in a naval hospital is prescribed  by 1. the  director  of  clinical services 2. the  clinical  coordinator 3. a  medical  officer 4. a  physician  assistant 21