RETURN GOODS POLICY/PROCEDURE

MICRO-SEPAROMETER MARK V DELUXE OPERATION MANUAL 19.7 RETURN GOODS POLICY/PROCEDURE Shipping damage must be reported by the customer to the carrier. The carrier will inspect the damage prior to any return to Emcee. Emcee Electronics, Inc. must be notified of a shipping discrepancy and/or a manufacturing defect of instruments, spare parts or supplies prior to their return. Contact our Accounting Department at (813) 485-1515 for a return authorization number within 30 days of invoice date to assure credit or replacement. Credit or replacement will not be issued for a returned item(s) which in Emcee's opinion is defective due to customer abuse. If Emcee determines that a discrepancy or manufacturing defect does not exist and according to Emcee's policy the item(s) can be restocked, a 20% charge will be invoked. Credit will not be issued for non-restockable items. When, at Emcee's discretion, an advance replacement is made prior to the return of the item(s) in question, an invoice will be issued for the replacement item(s). A credit will be issued only after the questionable item(s) has been returned, and Emcee has verified the discrepancy and/or manufacturing defect. COPYRIGHT 1984 EMCEE ELECTRONICS, INC. REVISION DATE: FEBRUARY 12, 1987 PAGE 30