Ensures  distribution  of  incoming  cor- respondence and so forth Reproduces  and  distributes  incoming  mes- sages and maintains a message history file by date-time-group (DTG) for a minimum of 6 months Coordinates department administrative and security responsibilities with other departments and divisions Distributes  nontechnical  information  and  pub- lications Maintains personnel assignment records for the department QUALITY ASSURANCE (QA).—The  basic concept of QA is the prevention of the occurrence of defects. This concept includes all events from the start of the maintenance operation to its completion. QA is the  responsibility  of  all  personnel.  Achievement  of  QA depends upon prevention, knowledge, and special skills. Prevention  is  based  upon  the  principle  that maintenance  failures  should  be  precluded.  This principle  extends  to  the  safety  of  personnel,  the maintenance of equipment, and the entire maintenance effort. Prevention is concerned with the regulation of events rather than have events dictate maintenance. Knowledge is derived from factual information. Data collection and analysis is a means of acquiring this knowledge. Special skills are those skills possessed by staff that is trained in the techniques of data analysis and supervision of the QA program. Normally, production personnel do not possess these skills. The QA program provides an efficient method of gathering, analyzing, and maintaining information on the  quality  characteristics  of  parts  and  components  and nature of defects and their immediate impact on current operations. The program permits decisions to be based on facts rather than intuition or memory. In addition, the QA program provides comparative data that will be useful long after a particular event has occurred. QA is a  staff  function  that  requires  both  authority  and assumption  of  responsibility  for  actions.  QA’s objective  is  to  identify  problem  areas  so  that management  can  accomplish  the  following: Improve the quality, uniformity, and reliability of the total maintenance effort Improve  the  work  environment,  tools,  and equipment that are used in the maintenance effort Eliminate unnecessary man-hour and dollar expenditures Improve  training,  work  habits,  and  procedures of maintenance personnel Increase the excellence and value of reports and correspondence  that  are  originated  by maintenance personnel Effectively disseminate technical information Establish  realistic  material  and  equipment requirements in support of the maintenance effort Support  the  Naval  Aviation  Maintenance Discrepancy Reporting Program (NAMDRP) Support  the  foreign  object  damage  (FOD) program The QA division consists of a relatively small group  of  highly  skilled  maintenance  personnel. Working spaces are usually near productions division and the maintenance control office. For a complete list of  QA  division  responsibilities,  refer  to  the  NAMP. Some  functions  and  responsibilities  of  the  QA  division are listed below: Maintain  the  central  technical  publications library  (CTPL)  for  the  department,  control classified  technical  publications  for  the department, and ensure that dispersed work center libraries (dispersed libraries) receive publications  applicable  to  each  work  center,  and that these publications are kept current. Review  incoming  technical  publications  and directives to determine their applicability to the department. Ensure  that  work  guides,  checklists,  check sheets, and Maintenance Requirements Cards that define or control maintenance operations are complete and current before issuance. Review each engineering investigation request, quality  deficiency  report  (QDR),  technical 1-7