department. In this section, you will be introduced to the staffdivisions and their duties and responsibilities. Maintenance   Administration.—The main- tenance   administration   provides   administrative services for the maintenance department. It prepares maintenance-related correspondence that requires special attention by the AMO or higher authority; maintains  files  of  maintenance-related correspondence   and   nontechnical   publications   and instructions; and ensures distribution of incoming messages, correspondence, and other data, including official   and   personal   mail.   It   also   coordinates department   administrative   security   responsibilities with other departments and divisions; and maintains personnel assignment records for the department. Quality Assurance.—The   idea   of   QA   is   to prevent defects from occurring from the start of a maintenance  operation  to  its  finish.  QA  is  the responsibility  of  all  personnel.  Its  achievement depends upon prevention, knowledge, and special skills. Prevention is making sure that there are no maintenance  failures.  It  extends  to  the  safety  of personnel, to the maintenance equipment, and to all aspects of the total maintenance effort. Prevention allows you to regulate events. rather than have them regulate  you. Knowledge  is  factual  information.  It  includes data collection and analysis for acquiring knowledge to prevent  defects. Special skills are required of a staff of trained personnel for the analysis of data and supervision of QA. The objective of QA is to readily pinpoint problem areas   so   that   management   can   accomplish   the following: Improve the quality, uniformity, and reliability of the total maintenance effort Improve  the  work  environment,  tools,  and equipment used in the maintenance effort Eliminate unnecessary man-hour and dollar expenditures Improve training, work habits, and procedures of maintenance   personnel Increase the excellence and value of reports and correspondence  originated  by  maintenance  personnel Effectively  disseminate  technical  information Establish  realistic  material  and  equipment requirements in support of the maintenance effort Effectively  support  the  Naval  Aviation Maintenance   Discrepancy   Reporting   Program (NAMDRP) Support the Foreign Object Damage (FOD) Prevention and Reporting Program Normally, QA work spaces are near the production divisions and the AMO. System Administrator/Analysis.—The system administrator/analyst  (SA/A)  provides  analytical information for the AMO’s review of management practices within the organization. An SA/A will be established  in  O-level  activities  to  monitor,  control, and apply the MDS within that activity. The SA/A serves as a point of contact between work centers and the data services facility (DSF), and is responsible for all aspects of the maintenance data system (MDS), including   Naval   Aviation   Logistics   Command Management  Information  System  (NALCOMIS) reports and inquiries. If an activity is operating with VIDS, the analyst will be assigned to QA/A. The requirements for analysis stem from many sources and apply to a wide range of maintenance subjects. At times, analysis is initiated to provide an answer to a specific problem. At other times, analysis of selected areas of maintenance may be initiated by a monitoring  action.  Some  of  the  more  important responsibilities of the SA/A are as follows: Coordinate  and  monitor  the  MDS/NALCOMIS for  the  department. Review maintenance data reports(MDRs) to identify  trends. Use  the  MDWNALCOMIS  to  assist  in identifying  possible  deficiencies  in  technical  training  or documentation   procedures. Monitor the assignment of the third position of work center codes. Collect, maintain, and distribute in narrative, tabular, or chart or graph form the data required to monitor, plan, schedule, and control the maintenance effort. Develop   charts,   graphs,   and   displays   for command   presentation. Assist the AMO and other supervisory personnel in determining the specific goals for new types of data reports required for managing the maintenance effort. 1-7