CUSTOMER SERVICE AS IT APPLIES TO THE AK COMMUNITY

security requirements are set by competent authority. Navy stock account and special accounting class 207 material stowage are included in this group. The security administration for this group are as follows: . Each lock will be opened by an original and duplicate key that is different from the keys to other spaces. . The original key will be drawn from the key locker at the beginning of the day, and will remain in the possession of the person in charge of the space during working hours. l The key will be returned in the key locker in the supply office at the end of the working day. . Duplicate keys will be kept in the duplicate key locker in the supply office or in the supply officer’s safe. . A master key, which will open all locks in group I, will be in the custody of the supply officer. A duplicate master key may be placed in the custody of an officer or petty officer designated in writing by the supply officer. A grand master key will be kept in the custody of the supply officer. The supply officer may authorize the duplicate master key to be passed among duty supply officers provided that strict accountability is main- tained. OFFICE SPACES The supply department office spaces are to be kept locked when not open for business. Distribution of keys to supply department offices will be at the discretion of the supply officer. KEY LOCKERS The original keys to the key locker will be kept in the possession of the supply officer. Duplicate keys will be passed among duty supply officers or duty supply petty officers as authorized by the supply officer. Keys maintained in the key lockers must have an identification marking to be used for inventory of keys. A complete key inventory is usually accomplished during turnover of shifts or before securing from work. The results of the inventory are logged in the pass down log or the duty section logbook, with the date and time the inventory was accomplished and the name of the person who conducted the inventory. Any discrepancy to the key inventory must be reported to the duty supply officer and petty officer, and must be corrected right away. CUSTOMER SERVICE You are in one of many ratings in the Navy that is primarily involved with providing services directly to personnel. This section identifies the skills and attitudes you will need to provide good customer service. Refer to Navy Customer Service Manual for more information. CUSTOMER SERVICE AS IT APPLIES TO THE AK COMMUNITY As an AK working in a support activity, you will deal with a lot of customers everyday. You must follow the proper procedures to maintain control and accountability in providing the needed requirements of these customers. But, there may be times when the customers feel that the service or treatment provided was unsatisfactory. Did you correct the deficiency or continue working? How would you feel if you were the customer and received the same service from the supporting activity? You will probably understand the situation better than the customer because you are familiar with the supply procedures. A customer can still be given good service even though it is impossible to provide the desired results. People may ask for things or services to which they are not entitled or you are not authorized to approve or grant. In such cases, service refers to the quality of service rather than whether or not you complied with all of the customer’s wishes. Providing quality service, either directly or indirectly to personnel and to the Navy, is the responsibility of everyone in the Navy. Customer The term customer is a familiar word. Everyone becomes a customer at some time. You provide services to customers, but become a customer when you require the services of the personnel office, disbursing office, career counselor’s office, and so forth. In this section, we refer to customers as anyone for whom a service is provided. Contact Point The “contact point” is, very simply, the physical location to which a customer goes to obtain a service. Some examples of contact points areas follows: . Requisition control unit . Technical research unit l Document control unit 2-12