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Page Title: CHAPTER 2 ADMINISTRATION AND CUSTOMER SERVICE
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GENERAL SERVICES ADMINISTRATION
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Aviation Storekeeper 3 - Aviation theories and other practices
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PUBLICATIONS, FEDERAL LOGISTICS DATA, AND FORMS

CHAPTER 2 ADMINISTRATION AND CUSTOMER SERVICE The Aviation Storekeeper (AK) is a general rating. General ratings involve broad occupational fields of related duties and functions. As an AK, you will provide supply  support  to  aviation  maintenance  personnel.  To provide  support,  you  must  know  the  functions  and responsibilities  of  your  activity  and  the  procedures  that apply to each task. This chapter provides the direction and information you will need to do the administrative tasks  and  provide  customer  service.  Upon  completion of this chapter, you will be able to describe the following AK  requirements: l l l l Duties and responsibilities of the AKs Purpose of publications and catalogs used by AKs General  security  rules  that  apply  to  supply department  spaces Practices  and  procedures  needed  to  provide quality  customer  relations PERSONNEL Personnel  assignments  within  each  activity  depend on the manning requirements authorized by The Bureau of   Naval   Personnel   (BUPERS).   The   number   of personnel in each activity is determined by the workload and complexity of its mission. As an AK, you will be assigned to an activity to fill a billet. Some AK billets require  specialized  qualifications,  but  for  the  most  part, you must have a general knowledge of the rating. GENERAL DUTIES AND RESPONSIBILITIES General  AK  duties  and  responsibilities  are  as follows: Submitting   requisitions Conducting  technical  research Receiving,  identifying,  stowing,  and  expending material Performing financial accounting in support of aviation  maintenance l l l l l Performing  administrative  and  clerical  duties Picking  up  and  delivering  material Preparing  supply  documents Packing of material for shipment Operating  pre-expended  bins These duties are further explained in later chapters of this manual. TOUR OF DUTY The  following  paragraphs  contain  information  on typical duties to which you maybe assigned. Supply  Department  Ashore When assigned to the supply department of a naval air station, you could be in the administrative division, material  division,  control  division,  or  aviation  support division. Some of the functions you will be expected to perform  in  various  divisions  areas  follows: Administrative  Division.  You  will  prepare  various forms  of  correspondence  with  a  typewriter  or  computer. Material Division. You could be assigned to any branch within the material division. In the traffic branch, you will be involved in the following  duties: l l l l l l Material  receipt Inspection and verification Segregating  and  forwarding  material  to destinations Receipt  document  processing Discrepancy  reporting Material  handling  equipment  operation  (when working in the receiving section) When assigned to the delivery section of the traffic branch, you will be responsible for the local delivery of material. In the shipping section, you will be involved in  making  arrangements  for  shipment  and  delivery  of 2-1

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