Warranty Dispute

TB 9-2320-363-15

(6) If Freightliner Corporation or their authorized dealer disputes your warranty claim,

immediately prepare and forward a DA Form 2407 (or DA Form 5504). (See Appendix A for

preparation of form.)

b. Government Repair

(1) If you wish to make repairs yourself and wish to use parts you have on hand, proceed

immediately with the repairs. Within 30 days of completing repairs submit copies of DA Form 2407

(or 5504) as follows:

(2) If you wish to make repairs yourself but wish Freightliner Corporation to provide the

parts, contact Freightliner Corporation, (503) 735-8760. Provide an accurate description of the

problem and that you want Freightliner to ship the parts to you. Record the date, time and the

name of the Freightliner representative contacted. Provide Freightliner Corporation with your

MILSTRIP Document Number, Supplementary Signal Code. After the repair is completed, submit

two copies of DA Form 2407 (or DA Form 5504).

(3) In making your own repairs, you may be required to return the defective part(s) to

Freightliner Corporation. If so, drain the defective parts and tag them with DA Form 2402.

Send two (2) copies to:

Commander

US Army Tank-automotive and Armaments Command

ATTN: AMSTA-IM-O

Warren, Ml 48397-5000

Send one (1) copy to:

Warranty Administration

Freightliner Corporation

4747 N. Channel Ave.

Portland, OR 97217

Clean, wrap and securely package the parts to prevent further damage. Freightliner Corporation

will pay the transportation cost for shipping the defective parts when they request their return. Only

ship parts to Freightliner Corporation if they request them. Defective parts should be held for 30

days after notifying Freightliner Corporation of your claim. If Freightliner Corporation does not

request the defective parts within 30 days, you may dispose of them.

13. Warranty Dispute

A. If Freightliner Corporation declines to pet-form repairs on items for which you believe the

Government has a valid warranty claim:

(1) Perform the repairs yourself; use your own repair parts.

(2) Immediately report the situation using a DA Form 2407 (or DA Form 5504).

a) Record "Warranty Dispute" and a complete description of the failure.

b) Enter name, activity and telephone number of the person submitting the warranty

dispute.