Claim Procedures

TB 9-2320-363-15

9. Alterations/Modifications

Alterations and modifications shall not be made during the warranty period unless expressly

directed by the Project Manager for Tank Automotive Weapons Systems (AMSTA-PM-CS).

10. ABUSE DETERMINATION

Freightliner Corporation does have the right to inspect returned parts as requested. Upon

inspection, if the determination is made that the part has been abused, Freightliner Corporation will

notify the Government in writing to advise of the finding.

11. Abuse Avoidance

The Government is responsible for advising all Commands of abuses as they become aware of

them, and the proper steps to be taken to avoid future abuses.

12. Claim Procedures

a. Contractor Repair

(1) If you prefer that the vehicle contractor make the warranty repairs, contact Freightliner

Corporation by telephone, (503) 735-8760, and explain your problem. Record the date, time and

the name of the Freightliner representative contacted.

(2) Freightliner Corporation will make all the arrangements with the dealership for receipt,

inspection and repair of the vehicle. Freightliner Corporation will make every effort to provide

telephonic instructions to you immediately. For those exceptions that cannot be handled

immediately, the contractor will provide telephonic instructions to you within 5 working days.

(3) When instructed, deliver the vehicle to the designated dealership. Obtain a copy of the

dealership job order and retain it as evidence of a warranty claim.

(4) If the vehicle is not repaired or not repaired to your satisfaction within 10 working days,

contact the Freightliner representative originally contacted.

(5) When the vehicle is repaired to your satisfaction, forward copies of a completed DA

Form 2407 (or DA Form 5504) as follows:

Send two (2) copies to:

Commander

US Army Tank-automotive and Armaments Command

ATTN: AMSTA-IM-O

Warren, Ml 48397-5000

Send one (1) copy to:

Warranty Administration

Freightliner Corporation

4747 N. Channel Ave.

Portland, OR 97217

Only one claim may be submitted on each DA Form 2407 (or DA Form 5504). (See Appendix A for

preparation of form.)