Contractor Responsibilities

TB 9-2320-363-15

4. Contractor Responsibilities

The vehicle contract provides you with two options (contractor repair or Government repair) for

correcting warranty defects. The choice of options is in the hands of the local unit or installation.

a. Contractor Repair. If you choose the contractor repair option, the contractor will give you a

location where the vehicle or component may be taken for repair.

b. Government Repair. You may choose to repair the vehicle yourself. If you choose to do the

work yourself, the contractor will reimburse the Government for your labor. You may choose to use

your own parts or you may request that the vehicle contractor provide you with replacement parts.

If you use your own replacement parts, you may request replacement parts instead of

reimbursement of the cost of the parts. If you do not specifically request replacement parts the

contractor will reimburse the Government for the cost of parts. The contractor shall bear the cost of

shipping parts within CONUS.

5. Government Responsibilities

The US Army Tank-automotive and Armaments Command is the managing activity for the vehicles

and contract, The TACOM Warranty Coordinator (AMSTA-IM-OPIL) manages warranty policy for

all TACOM-managed equipment including these vehicles. Questions related to general warranty

policy should be directed to the TACOM Warranty Coordinator, DSN 786-7340, or Commercial

(810) 574-7340.

6. Government Maintenance/Nullification

Scheduled maintenance for the vehicles is contained in TM 5-3805-264-14&P, TM 9-2320-363-10,

LO 9-2320-363-12 and TM 9-2320-363-20. The fact that the vehicles are covered by a warranty

does not relieve the user of the responsibility for proper operation, care and maintenance of these

vehicles. Failure to perform the services scheduled within the vehicle's technical manuals could

cause your warranty to be void. Additionally abuse of the vehicles or components could cause a

warranty claim to be refused. The Operator's Manual provides instructions for proper operation of

the vehicles.

7. Warranty Control Office Responsibilities

Warranty Control Offices (WARCO) established at the Intermediate General Support/Director of

Industrial Operations Level or equivalent serve as the intermediaries between the troops owning

the equipment and the local dealer, contractor or manufacturer. All warranty claim actions will be

processed through the WARCO. Warranty Hotline (24 hour) at TACOM is DSN 786-7581, or

Commercial (810) 574-7581.

8. Army Oil Analysis Program (AOAP)

The following items are enrolled in the AOAP Maintenance Program:

Engine

Transmission

Hydraulic Winch (M916A2)

Hydraulic Lift Cylinder (M917A1)