develop  these  characteristics  and  make  them  part of  your  personality  profile.  Effective  personal characteristics  include  concern  for  achievement, analytical problem solving, interpersonal aware- ness, initiative, persistence, and assertiveness. CONCERN FOR ACHIEVEMENT. —If you have   concern   for   achievement,   you   seek   new challenges  and  work  to  reach  higher  levels  of accomplishment.  Four  traits  show  you  have  a concern  for  achievement: Taking on new challenges with enthusiasm Trying  to  persuade  your  work  center  or division to outperform others or to exceed the set standard Assessing  the  work  center’s  level  of  per- formance  using  comparative  measures Feeling  frustrated  when  situations  or  other people prevent you from completing your assigned  task  in  a  timely  and  effective manner ANALYTICAL  PROBLEM  SOLVING.   — Analytical   problem   solving   involves   analyzing complex situations and evaluating information to choose the best solution to a problem. The follow- ing are some traits you will exhibit when using analytical  problem  solving: • • • • Identifying  the  causes  or  central  issues involved  in  a  problem Weighing the pros and cons of each alter- native  course  of  action Drawing inferences and seeing the implica- tions  of  problems  and  solutions Relating  present  situations  to  similar  past experiences INTERPERSONAL AWARENESS. —When dealing  with  subordinates  with  whom  you  have problems, try to anticipate their behavior before deciding on a course of action. Anticipating their behavior requires a sense of interpersonal awareness through which you gain insight into what is causing the behavior. The following traits show that you have a keen sense of interpersonal awareness: • Thinking about the impact of your actions or  the  actions  of  other  people • Trying to assess the motives or perspectives of  other  people INITIATIVE.  —Taking the initiative means you are a self-starter who sees problems and takes action  to  correct  them  without  being  told.  If needed,  you  take  action  to  make  changes  in work  center  operations.  You  don’t  hesitate  to investigate  and  tackle  difficult  situations.  The following are some other traits that show you have initiative: • Searching   out   information   needed   to accomplish  tasks  or  make  decisions • Developing  new  plans,  procedures,  or systems • Taking  calculated  risks • Taking an active role in critical situations and  exhibiting  the  pacesetter  style  of leadership when required PERSISTENCE.   —You   show   persistence when  you  expend  extraordinary  effort  to  complete a task or overcome an obstacle. You usually get your  own  way  by  showing  persistence  because people become tired of listening to you and will do  anything  to  help  solve  your  problem.  The following   traits   show   you   are   a   person   with persistence: • • • Doing   whatever   is   ethically   needed   to complete  a  job Taking  repeated  action  to  overcome obstacles and ensure your goals are met Making  yourself  and  your  subordinates available^- to  work  the  hours  needed  to accomplish  your  goals ASSERTIVENESS. —When you show assertive- ness, you confront issues directly and insist others recognize  your  place  in  the  chain  of  command. You  do  not  become  emotionally  involved  in stressful   situations   and   show   restraint   when required. The following traits indicate you are a person with assertiveness: • • Addressing  key  issues  and  conflicts  you have  with  other  people Acting  forcefully  and  with  confidence when  you  are  dealing  with  superiors  or peers 3-20