2 1-9. Human behavior is the result of attempts to satisfy certain 1. wants 2. ideas 3. whims 4. needs 1-10. Human behavior is classified into which of the following number of levels or groups? 1. Five 2. Six 3. Three 4. Four 1-11. What level of human behavior is the most important? 1. Esteem 2. Safety-security 3. Survival 4. Self-actualization 1-12. When dealing with people, you can NOT change which of the following human traits? 1. Wants 2. Thought processes 3. Skills 4. Emotional makeup 1-13. An effective leader uses personality and skill to motivate and influence people to do a job. 1. True 2. False 1-14. When you break a job down into tasks, you are performing what phase of supervision? 1. Directing 2. Planning and organizing 3. Rewarding and disciplining 4. Setting goals 1-15. In order to judge the progress of a job, which of the following basic questions must you answer before you begin the job? 1. Who and what 2. When and where 3. How 4. All of the above 1-16. When reporting status to a superior, there are four “B’s” to remember: Be on time, Be accurate, Be brief, and Be 1. Gone 2. Courteous 3. Formal 4. Forceful 1-17. A good rule of thumb to follow when giving feedback is to 1. correct openly and directly 2. correct in public and praise in private 3. correct in private and praise in public 4. correct when you and the other person have time 1-18. If 20% of your people are causing 80% of the problems, how much of your administrative time can you expect to spend dealing with this same 20%? 1. 20% to 30% 2. 40% to 50% 3. 60% to 70% 4. 80% to 90%